This Refund Policy applies to eligible payments made directly to ProIT Solutions for products and services including:

• Website design and website development.
• Custom software, web application, mobile application, and system development.
• Software maintenance, technical support, and technology consulting.
• Cloud, DevOps, cybersecurity, automation, and systems integration services.
• Training, tutoring, workshops, mentorship, and scheduled technical sessions.
• Digital products, downloadable resources, subscriptions, and related services supplied directly by ProIT Solutions.

A signed quotation, proposal, service agreement, statement of work, or project contract may contain additional refund terms. Where applicable, mandatory consumer law takes priority, followed by the signed agreement and then this policy.

Refund eligibility depends on the service purchased, the amount of work already completed, expenses already incurred, and the circumstances of the request.

• Duplicate or clearly incorrect payments will be refunded after verification.
• Payments for work that has not started may qualify for a full refund, less any disclosed and unavoidable third-party costs.
• Payments relating to completed, delivered, or approved work are generally considered earned.
• Where a service is materially defective or does not match the agreed scope, ProIT Solutions may provide a correction, replacement, service credit, partial refund, or full refund depending on the circumstances.
• Approved refunds will ordinarily be returned to the original payment method.

A change of mind does not automatically create a right to a full refund where work has already started, resources have been reserved, or deliverables have already been supplied.

Custom technology projects may involve discovery, research, planning, design, development, configuration, testing, deployment, and project management.

Where a project is cancelled, completed and paid-for deliverables may be supplied to the client in their current state, subject to payment of all properly due amounts.

Certain digital products and technology services become usable immediately after payment. Refund eligibility may therefore be limited after access, activation, download, transfer, or use.

• Domain registrations, hosting plans, cloud services, software licences, certificates, paid APIs, and third-party subscriptions may be non-refundable after activation where the relevant provider does not permit a refund.
• Custom source code, designs, documentation, configurations, credentials, and digital deliverables may be non-refundable after delivery or acceptance.
• A digital product that is defective, inaccessible, materially misrepresented, or not supplied will be corrected, replaced, credited, or refunded where appropriate.
• Products and services supplied by third parties remain subject to the relevant provider's terms in addition to applicable law.

Nothing in this policy removes or limits a consumer right that cannot lawfully be excluded.

Qualifying electronic transactions or transactions resulting from direct marketing may be subject to statutory cooling-off rights under applicable South African legislation.

The availability of a cooling-off right may depend on the type of transaction, how the agreement was concluded, whether the client is acting as a consumer, whether performance has started, and whether a legal exception applies.

Each request will be assessed according to the transaction and the applicable legal requirements.

Subject to applicable law, the following amounts may be excluded from a refund:

• Work already completed or services already rendered.
• Approved milestones, designs, specifications, or deliverables.
• Non-recoverable domain, hosting, licence, cloud, advertising, travel, payment-processing, and third-party supplier costs.
• Urgent, priority, weekend, or after-hours work already completed at the client's request.
• Custom services or products created according to the client's specifications.
• Additional work resulting from client-approved scope changes.
• Bank charges, currency conversion differences, and external provider fees not received or controlled by ProIT Solutions.

Any deduction made from a refundable amount will be reasonable and connected to actual work, costs, commitments, or losses incurred.

Submit your written refund request to info@proit.dev.

Please include:

• Your full name or registered business name.
• The email address used for the payment.
• The invoice, order, or transaction reference.
• The service or product purchased.
• The payment date and amount.
• A clear explanation of why you are requesting a refund.
• Relevant screenshots, correspondence, or supporting documents.

ProIT Solutions may request additional information to verify the payment, investigate the request, prevent fraud, or calculate the eligible refund amount.

• We aim to acknowledge refund requests within two business days.
• Most requests are reviewed within five to ten business days after all required information has been received.
• Approved refunds are normally initiated within ten business days after approval.
• The payment provider or issuing bank may require additional time before the refunded amount appears in the client's account.
• Bank processing times, currency conversion differences, and external provider delays remain outside ProIT Solutions' control.

The client will receive written confirmation when a refund has been approved, partially approved, or declined.

Clients are encouraged to contact ProIT Solutions before initiating a chargeback so that the matter can be investigated and resolved directly.

Fraudulent, abusive, or misleading payment disputes may result in service suspension, access termination, recovery of outstanding amounts, and submission of supporting records to the relevant payment provider.

This section does not prevent a client from exercising a legitimate right to dispute an unauthorised, fraudulent, or incorrectly processed transaction.

Refund requests and policy-related questions may be submitted using the following details:

ProIT Solutions may update this policy when its services, payment processes, business requirements, or legal obligations change. The latest version will remain available on this page.