This Privacy Policy applies to personal information processed by ProIT Solutions through:

• The ProIT Solutions website and related web pages.
• Client enquiries, quotations, proposals, contracts, and project communications.
• Software products, applications, learning platforms, dashboards, and online services operated by ProIT Solutions.
• Consulting, software development, tutoring, training, cybersecurity, cloud, and technical support services.
• Email, contact forms, WhatsApp, telephone calls, social media, and other business communication channels.
• Payments, invoices, subscriptions, bookings, and transaction records.

ProIT Solutions acts as the responsible party where it determines why and how personal information is processed.

Where ProIT Solutions processes information strictly on behalf of a client, the client may be the responsible party and ProIT Solutions may act as an operator under the client's instructions.

The information collected depends on how you interact with ProIT Solutions and which services you use.

We do not intentionally request special personal information unless it is reasonably necessary, legally permitted, and appropriate for a specific service.

We may collect personal information:

• Directly from you when you contact us, create an account, request a quotation, make a purchase, submit a form, or use a service.
• From an authorised representative acting on behalf of an organisation or client.
• Automatically through website logs, cookies, analytics tools, authentication systems, and security monitoring.
• From payment providers after a payment attempt or completed transaction.
• From publicly available professional or business sources where collection is lawful and relevant.
• From partners, service providers, or referral sources where they are authorised to provide the information.
• From client systems where ProIT Solutions has been authorised to provide development, migration, integration, maintenance, or support services.

Where reasonably practicable, we collect personal information directly from the person concerned.

Personal information may be processed to:

• Respond to enquiries and communicate with prospective and existing clients.
• Prepare quotations, proposals, invoices, contracts, and project plans.
• Create and manage user accounts.
• Provide, personalise, maintain, support, and improve our services.
• Process bookings, subscriptions, purchases, payments, refunds, and cancellations.
• Develop, test, deploy, secure, monitor, and troubleshoot technology systems.
• Deliver tutoring, training, mentorship, assessments, and certificates.
• Authenticate users and prevent unauthorised access, fraud, abuse, and security incidents.
• Maintain business, accounting, tax, legal, operational, and audit records.
• Communicate service notices, platform updates, security messages, and administrative information.
• Send marketing communications where permitted.
• Investigate complaints, disputes, suspicious activity, and potential violations of our agreements.
• Comply with legal, regulatory, contractual, and law-enforcement obligations.

Depending on the circumstances, ProIT Solutions may process personal information where:

• You have provided valid consent.
• Processing is necessary to conclude or perform a contract with you.
• Processing is necessary to comply with a legal obligation.
• Processing protects a legitimate interest of the person concerned.
• Processing is necessary to pursue a legitimate business interest, provided that the person's rights and interests are appropriately considered.
• Processing is otherwise authorised or required under applicable law.

Where processing depends on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before the withdrawal or processing that remains permitted on another lawful ground.

ProIT Solutions does not sell personal information to advertisers or data brokers.

Information may be shared with carefully selected recipients where reasonably necessary, including:

Service providers are expected to process information only for authorised purposes and to apply appropriate confidentiality and security safeguards.

Payments may be processed through independent payment providers such as Paystack or another payment gateway displayed during checkout.

ProIT Solutions may receive transaction references, payment status, payer details, currency, amount, and limited payment metadata required to verify and reconcile transactions.

Full payment-card details are generally entered directly into the payment provider's secure checkout environment and are governed by that provider's privacy and security terms.

Never send complete card numbers, PINs, one-time passwords, or online banking credentials to ProIT Solutions through email, messaging applications, or support forms.

Our website and platforms may use cookies, local storage, server logs, and similar technologies to:

• Keep users signed in and maintain secure sessions.
• Remember settings and user preferences.
• Understand website performance and usage patterns.
• Detect suspicious activity, abuse, and technical errors.
• Measure the effectiveness of content and services.
• Improve accessibility, reliability, navigation, and user experience.

Some cookies are necessary for website security and functionality. Optional analytics or marketing technologies should be used in accordance with the available consent controls and applicable law.

You may control cookies through your browser settings. Blocking essential cookies may prevent certain website or account functions from working correctly.

Personal information is retained only for as long as reasonably required for the purpose for which it was collected, or for a period required by law, contract, dispute resolution, accounting, security, fraud prevention, or legitimate business recordkeeping.

When information is no longer authorised or required to be retained, ProIT Solutions will take reasonable steps to delete, destroy, anonymise, or de-identify it.

We apply appropriate technical and organisational safeguards based on the nature of the information and the risks involved. These measures may include:

• Access controls and role-based permissions.
• Authentication and password-protection controls.
• Encryption in transit where supported.
• Secure development and configuration practices.
• Logging, monitoring, backups, and recovery procedures.
• Restricted administrative access.
• Security updates and vulnerability remediation.
• Confidentiality requirements for authorised personnel and service providers.

No internet-based system can be guaranteed to be completely secure. Users must also protect their passwords, devices, accounts, and authentication credentials.

Some technology, cloud, authentication, email, analytics, or payment providers may process information outside South Africa.

Where personal information is transferred internationally, ProIT Solutions will take reasonable steps to ensure that the transfer is permitted and supported by an appropriate legal basis, contractual protection, consent, or an adequate level of protection as required by applicable law.

Subject to applicable law and reasonable identity verification, you may request to:

Some requests may be restricted or refused where retention or processing remains legally permitted or required. We may request appropriate proof of identity before disclosing or modifying personal information.

ProIT Solutions may send promotional communications where you have consented or where communication is otherwise permitted by applicable law.

Marketing messages should identify the sender and provide a reasonable method for opting out.

You may unsubscribe using the option included in the communication or by contacting info@proit.dev.

Unsubscribing from marketing does not prevent us from sending transaction confirmations, invoices, security notices, project communications, or other necessary service messages.

Some educational services may be used by learners who are minors. Where required, ProIT Solutions may request consent or authorisation from a parent, guardian, or other competent person before processing a child's personal information.

We aim to collect only the information reasonably necessary to provide the relevant educational, tutoring, account, safety, or support service.

A parent or guardian who believes that a child's information has been provided without appropriate authorisation should contact us promptly.

Our website may contain links to third-party websites, platforms, payment services, social networks, or external resources.

ProIT Solutions does not control the privacy, security, availability, or content practices of independent third parties. You should review the relevant third party's privacy notice before providing personal information.

Privacy requests and questions may be submitted using the following details:

Use the subject line Privacy Request and include enough information for us to identify the relevant account, transaction, project, or communication.

If you believe that your personal information has been processed unlawfully, you may also lodge a complaint with the Information Regulator of South Africa.

This Privacy Policy may be updated when our services, technology, providers, processing activities, or legal obligations change. The latest version will be published on this page with a revised update date.